Questions & Answers

View common questions regarding Carbly and our vehicle appraisal tools.

Find Common Questions & Answers

Our customer success specialists have assembled our most fielded questions from our customers. Explore and learn more about our services.

Registration Questions

Does Carbly offer a free trial?

How do I register for Carbly?

Is there a minimum term length or contract?

Does Carbly offer discounts if I subscribe to multiple guidebooks?

I downloaded the app but it says that I need to login?

Is Carbly for car dealers only?

If the trial is free, why do I have to enter my credit card?

Plans & Appraisals

Which guidebooks does Carbly offer?

Which run lists does Carbly provide?

What are the 25 plans?

Is it free to link my existing vehicle history account to Carbly?

Can I buy a CARFAX or AutoCheck subscription through Carbly?

I have a KBB or J.D. Power account; can I integrate that into Carbly?

I am a new dealer and not sure which guidebooks to pick?

User Questions

Can I have more than one user per account?

Can I add another user during the trial?

Can multiple users share the same login?

Do you offer discounts for additional users on the same account?

Current Customers

How do I change the card on file for my account?

My account is past due. What do I do?

What if I didn't have the funds available at billing?

How do change my plan? I need to add or remove a guidebook.

Carbly includes a 14 day free trial, so you can see these benefits for yourself with zero risk.

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Still have a question? Click here to leave us a message and we will be in touch.

We are proud to be partners with Black Book®, Manheim Market Report, Real Retail (powered by J.D. Power), CARFAX, J.D. Power Values and Live Local Market.

Want to appraise vehicles faster and more accurately?

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Download our free "Field Guide to Appraising Vehicles" to learn how to price and appraise vehicles more accurately in less time. We've distilled our years of experience down to a 16 page ebook that covers the 4 main areas you should be considering on every vehicle.